New Healthy Cooking 3.0 Technical Notes (MPC) System Requirements: -------------------- * 33 MHz 80486DX or better * Minimum 8MB RAM * MS DOS 5.0 or later * Microsoft Windows 3.1 or later (Windows 95 compatible) * MPC-2 Compatible CD-ROM drive (2x or faster) * SVGA monitor\display at 256 colors * SoundBlaster compatible audio board * Mouse * Modem or TCP/IP access (required for optional online features) General Installation Instructions: ---------------------------------- The following are instructions for installing New Healthy Cooking on your hard drive. This procedure installs a few small files onto your hard drive that allow you to run our program (for faster searching and better performance you have the option of copying more files to your hard drive). Please note that after installing, the CD must be in the CD-ROM drive whenever you wish to run New Healthy Cooking. - WINDOWS 3.1 - 1. Insert the New Healthy Cooking CD into the CD-ROM drive. 2. From Program Manager, select RUN from the FILE menu. 3. Type D:\SETUP (where D is the letter name of your CD-ROM drive) and click OK. 4. Follow the installation instructions on screen and an icon will be created for New Healthy Cooking in the Multicom program group. - WINDOWS 95 - 1. Insert the New Healthy Cooking CD into the CD-ROM Drive and the install program will start automatically. If your CD-ROM drive does not support AutoPlay: 1. Insert the New Healthy Cooking CD into the CD-ROM drive. 2. Go to the START menu on the taskbar and click RUN. 3. Type D:\SETUP (where D is the letter name of your CD-ROM drive) and click OK. 4. Following installation, launch New Healthy Cooking by selecting Start--> Programs --> Multicom --> New Healthy Cooking - ONLINE ACCESS INSTALLATION - -------------------------------- After specifying the location that New Healthy Cooking will be installed to, you will be prompted to select a means of online access. Online access is not required for program operation. You have three choices: 1) Use an existing online service (America Online, CompuServe, AT&T WorldNet(sm) Service, or another local internet service provider) a) If you are a member of the listed commercial online services then select the appropriate service on the next screen. b) If you have a local internet service provider then choose the last option. The screen that follows will prompt you to locate your browser program on your hard drive. 2) Install an Online service provider (America Online, CompuServe, or AT&T WorldNet(sm) Service) 3) None ------------- **IMPORTANT** ------------- If you wish to change your online service provider you must reinstall New Healthy Cooking over your existing version (see WARNING below). Do not remove your existing version. Installing over the existing version will allow you to run the online setup again and change your online service provider. This will allow you to keep any recipes or notes you may have entered into the program. -------------- ****WARNING*** -------------- If you reinstall New Healthy Cooking over an existing version everything in that directory (except your personal recipes) will be overwritten. For instance, if at the time of install you directed New Healthy Cooking to install in your "Cooking" directory where you keep all your cookbooks and then you need to reinstall NHC for some reason you will be prompted to overwrite the directory "Cooking". If New Healthy Cooking is the only thing in the Cooking directory it is safe to overwrite it. If you have other programs in the same directory, DO NOT OVERWRITE the directory, call our technical support and we will be happy to assist you. Notes on Uninstallation: ------------------------ - Windows 3.1 - You will notice an icon in the Multicom program group to uninstall New Healthy Cooking. We included this feature to make the uninstallation process easier should you wish to remove the program from your hard drive. Running this Uninstall program is all you need to do to remove the program from your hard drive. - Windows 95 - Go to the Start Menu and select Settings --> Control Panel --> Add/Remove Programs. In the dialog box that appears, select New Healthy Cooking from the list of installed programs and click on the Add/Remove button. This will completely uninstall the program from your hard drive. It is NOT recommended that you merely drag the folder containing New Healthy Cooking to the Recycle Bin. This is true for most programs under Windows 95 (see WARNING above). To avoid conflicts and for best performance: -------------------------------------------- * Turn off Wallpaper and Screen Savers [Windows(tm) 3.1: Set to in the Desktop control panel]. [Windows 95(tm): Click the right mouse button on the desktop. Click on Properties at the bottom of the menu. Choose (None) for the Pattern and Wallpaper settings. Click on the Screen Saver tab and choose (None) for the Screen Saver setting.] * Make sure no other programs are running in the background while running New Healthy Cooking. Trouble-shooting: -------------------------------------------- HELP: New Healthy Cooking also has an online help section. You can access it at any time by clicking on the HELP button. Problem: Errors displaying files, reading the CD drive, and printing (among assorted others). Solution 1: Do not run any other applications simultaneously with New Healthy Cooking. This includes any TSR's or Startup applications. (e.g. Microsoft Office or Bookshelf, Packard Bell Navigator) You can check your Windows Task List in Windows 3.1 by holding the Crtl-Esc keys down. Program manager should be the only task listed. If there are others, highlight them and select "End Task" for each of them. In Windows 95, there should be no other programs listed in the task bar at the bottom of the screen. Solution 2: Increase the size of Virtual Memory Swap File. Please refer to your Windows manual for instructions on this procedure. (We recommend a swap file of at lease 7 megabytes.) General Protection Faults, Application freezes... ------------------------------------------------ Make sure that the proper printer driver for your printer is selected before attempting to print. Windows 3.1: go to Control Panel--> Printers in your Main group. Windows 95: go to Start-->Settings--> Printers. Aside from the above listed procedures, try switching your video card settings to 640x480 and 256 colors. If the problems still continue, contact the manufacturer of your video card and confirm that you have the most recent version of their Video Driver. (Video drivers are often updated several times a year and are usually available free of charge.) If Picture and Video Quality is Poor... ------------------------------------------------ - Windows 3.1x - Make sure you are using the correct video driver for your video card and not the Windows VGA driver. (Go to the Windows Setup in your Main group. If it says "VGA" next to Display, then you are using the wrong driver.) Do not try switching drivers unless you know what you are doing! It is safest to contact the manufacturer of your computer or video card to correct this problem. - Windows 95 - Open the Control Panels and double-click on the Display control panel. Click on the Settings tab and ensure that the Color Palette section is not set to 16 colors. If it is, click on the drop-down button and select the 256 colors selection and click OK. If 16 colors is your only option, you will need to contact your hardware manufacturer for Windows 95 drivers for your video card. TECHNICAL SUPPORT ------------------------------------------------ For free technical support, call our offices in Seattle, WA at (800) 850-7272 or (206) 622-5530 during the following hours: Mon.-Fri. 7:30am -7:30pm (Pacific Time) Sat. 9am - 5pm Sun. 10am - 4pm We can also be contacted via: Fax: 206-622-4380 WWW: http://www.multicom.com E-mail: techsupport@multicom.com When contacting us, please have ready: the type of computer you are using, including CPU speed, amount of RAM, Windows 3.1x or Windows 95, type of sound card and type of graphics or video card and any error messages that you are receiving.